Change Strategies

I am studying Argyris (1978) strategy of organizational intervention and wonder if the process can be applied to cirmumstances like a mentor working with a mentee? It would be interesting to see if this strategy can help individuals change their behavior by identifying problem areas.

The strategy focuses on understanding the paradigms that people establish their actions upon. Point of note is that not all paradigms we give voice to are the ones we actually align our actions with. The excerpt below outlines the 6 Step intervention strategy.


According to Argyris and Schön (1978: 220-1) involves the ‘interventionist’ in moving through six phases of work:

Phase 1

Mapping the problem as clients see it. This includes the factors and relationships that define the problem, and the relationship with the living systems of the organization.

Phase 2

The internalization of the map by clients. Through inquiry and confrontation the interventionists work with clients to develop a map for which clients can accept responsibility. However, it also needs to be comprehensive.

Phase 3

Test the model. This involves looking at what ‘testable predictions’ can be derived from the map – and looking to practice and history to see if the predictions stand up. If they do not, the map has to be modified.

Phase 4

Invent solutions to the problem and simulate them to explore their possible impact.

Phase 5

Produce the intervention.

Phase 6

Study the impact. This allows for the correction of errors as well as generating knowledge for future designs. If things work well under the conditions specified by the model, then the map is not disconfirmed.

By running through this sequence and attending to key criteria suggested by Model II, it is argued, organizational development is possible. The process entails looking for the maximum participation of clients, minimizing the risks of candid participation, starting where people want to begin (often with instrumental problems), and designing methods so that they value rationality and honesty.

Reference:

Smith, M. K. (2001) 'Chris Argyris: theories of action, double-loop learning and organizational learning', the encyclopedia of informal education, www.infed.org/thinkers/argyris.htm. Last update: September 07, 2009

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